Our delivery times are estimated only and are not guaranteed. They will
always be estimated in business days (this does not include
weekends/holidays). Once the packages are sent to our shipping provider,
arrival times are out of our control and in the hands of the shipping service
that has been selected.
We strive to process and ship your orders as quickly as possible to ensure timely delivery. Once your order is placed, you have a one-hour window to request an address change. While we will make every effort to accommodate your request within this timeframe, please note that address changes cannot be guaranteed.
For order processing and fulfillment, please allow 1-2 business days for orders within Malaysia and up to 4 business days for international orders. This timeframe applies on regular business days. Please note that during holidays or periods of high order volume, fulfillment times may take longer. Once your order is shipped, you will receive a confirmation email with your tracking number. To ensure you receive important updates, please double-check that you’ve entered a correct email address when placing your order. Without a valid email, we won’t be able to send shipment notifications.
Our shipping costs are based on the weight and dimensions of your order. Since most of our customer orders are large in size, shipping internationally can be quite expensive. Rest assured, we’re always working hard to secure the most competitive rates to provide you with the best experience possible. Please note that our shipping fees are not a profit center for us; they simply cover the cost of getting your order safely to your doorstep.
HOW CAN I CHECK THE STATUS OF MY ORDER?
We’ll keep you informed every step of the way!
Once your items have shipped, we’ll send a tracking number to the email you provided. For both local and international orders, we use EasyParcel—a trusted platform that works with multiple courier partners—to ensure your parcel arrives safely and efficiently.
If you need to change your shipping address, please reach out to customer service at shipping@nezsart.com within one hour of placing your order. We’ll do our best to accommodate your request, but address changes are not guaranteed. If we’re unable to update your address, we recommend contacting the carrier directly for further assistance.
THERE IS A PROBLEM WITH MY SHIPMENT, WHAT DO I DO?
If your shipment is delayed or held up by the carrier, we recommend contacting them directly for further instructions. The carrier may need clarification or specific directions for delivery. In some cases, updating your address through the carrier may incur additional fees, which NEZSART is not responsible for covering.
To avoid any extra charges, you can request that the carrier hold your shipment at the nearest pickup location for you to collect at your convenience. For any further assistance, feel free to contact our customer service at shipping@nezsart.com.
MY ORDER NEVER ARRIVED: LOST OR STOLEN SHIPMENTS
If your order hasn’t arrived or you suspect it may be lost or stolen, please contact us at shipping@nezsart.com within 48 hours of the parcel being marked as “DELIVERED”. Include any relevant details or proof, and we will file a claim on your behalf through EasyParcel.
The investigation process typically takes 5–10 business days, depending on the courier involved.
Please note that requests submitted after 48 hours of the delivery confirmation will not be accepted. We appreciate your understanding and patience as we work to resolve this.
WHICH COUNTRIES DO YOU SHIP TO?
At the moment, we only offer shipping to the following countries:
Malaysia
Singapore
Australia
Brunei
We’re working hard to expand our shipping options, so stay tuned as we look forward to serving more regions soon!
*Please Note: Any additional taxes or duties required by your country’s customs will be the responsibility of the consignee and are not included in the checkout price. We recommend checking with your local customs office for more information. Our shipping days are Sunday through Thursday, and we are unable to deliver to PO boxes.
NEZSART are not held responsible for:
- Mistakes made by Courier Service
- Wrong addresses given by customers
- Damage to orders by postal service
- PO box issues
- Stolen packages after delivery
If you have a specific question with respect to your shipment, please contact us at shipping@nezsart.com and provide your order number.